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Frequently Asked Questions on Any topics
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General Information About Scholars Online

This page contains a large number of frequently asked questions. You may use the "List Questions with Answers" and "Any" options below to display them all at once, or you may look at the answer for any single question using the → Answer icon that follows the question in the Question-only listing to pop up the answer window. You may also restrict the listing to a single topic area, such as classes or technical requirements, by selecting a topic from the "Key Area" dropdown menu. Once you have decided how you want to display the questions, use the "Refresh Display" button to reformat your display.

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How do I pay for classes?answer

How does the installment option work? Are payments spread through the entire school year?answer

What if I decide that your course doesn't meet my student's needs?answer

I paid the total amount of tuition and fees specified in the confirmation letter sent when I enrolled my student. Why is there still a $25 charge on my Account Management Center invoice page?answer

I paid tuition today through PayPal but the payment isn't showing in my Account Management Center invoice. Did you receive my payment?answer

I have paid membership and registration fees. Is this enough to hold my student's spot in multiple courses?answer

I need to cancel enrollment for my student, but I can't find any way to do that from my Account Management Center.answer


My computer doesn't seem to work properly with the Moodle. Where can I get help?answer

My email to bounced. How do I contact you?answer

I have a question about course content that isn't in the description on your website. How do I contact the teacher?answer


What kind of software do I need to participate in your courses?answer

Is the course software compatible with my Mac? Will it work with Windows Vista?answer

I can't remember my username and/or password. Should I just create a new account?answer

How do I set my student's password?answer


How do I find the cost, class times, and textbooks required for a course?answer


How often do classes meet?answer

Do classes use audio?answer

Do you provide grades for high school transcripts?answer

Do you keep records for the parent, or is that the parent's job?answer

Do you provide curriculum recommendations based on learning style or previous coursework?answer

How do I acquire the textbooks for a course?answer

Can we observe a class (or audit courses)?answer

Why do some of your classes meet at 6am Pacific Time and 8pm Eastern Time? Can students really be alert and attentive at that time?answer

How many students are in each class?answer


How do I change a student's status to Alumni when my student graduates from Scholars Online?answer

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Scholars Online was accredited by AdvancED and the Northwest Accreditation Commission from 2009-2016 and was accepted March 2018 with Candidate Status as a member of MSA-CESS.